shipping & delivery

orders are processed within 2–5 business days. delivery times are estimates. customers must provide accurate shipping info; hearth & halo isn’t liable for delays due to incorrect addresses or courier issues. damaged, faulty, or expired items must be reported within 48 hours with photos and proof of purchase for replacement or refund.

returns & refunds

returns or exchanges are accepted within 14 days for unused, unopened items. opened skincare, makeup, or certain personal care products cannot be returned for hygienic reasons , unless faulty, damaged, or expired on arrival. refunds or replacements are issued after inspection. return shipping is the customer’s responsibility unless the item is faulty, damaged, or expired.

privacy

we collect personal info (name, address, email, payment details) solely for order fulfillment. info is securely stored and not shared except as needed for payment or delivery.

disclaimer

check ingredients before use. hearth & halo is not liable for allergic reactions, misuse, or injury from improper product use.

payment

we accept major credit/debit cards and PayPal, securely processed.

pre-orders & limited stock

products are limited edition. pre-orders are processed in order received. orders may be cancelled or delayed if stock is unavailable. every order is unique and you may not receive the same items as another box.