faq
is this product suitable for my skin?
ingredients vary between item to item, for allergy concerns, please contact us within 48 hours of placing your order, or refer to the ingredients list on the specific item.
if this doesn't solve your question, please contact our customer service team.
do you offer refunds/exchanges?
please refer to our policy page
how many items come in each size?
small care package: 2-4 items
medium care package: 4-6 items
large care package: 6-8 items
what's included in each package?
each care package includes a minimum number of curated items based on size, theme and special requests. the products inside suit the theme you choose. have fun!
can i choose the exact items?
items are personally curated to suit your theme, and special requests. while we try our best to fulfill every request, most of these items are chosen with our expertise.
how long does shipping take?
processing time is 3-5 working days, the delivery time may vary depending on your location and delivery method.
can i add a personalised note?
yes, we offer a complimentary message option for gifts, birthdays, etc.
to request this, please email us with your order details within 48 hours of placing the order, as we may not be able to accommodate after that time.
do you restock sold out items?
some collections are limited, and may not return exactly the same.
is gift wrapping included?
our care packages do not come prewrapped, however the presentation of the item is suitable for gifting.
if you have a certain request, please contact us via email within 48 hours of placing your order.
are your products sustainable?
our packaging is recyclable where possible, and items are thoughtfully sourced.
please dispose of packaging responsibly!
what if i received a damaged item?
in the event of this happening, please contact us for a resolution.